
We worked with CLAIM across two releases and a retrodrop campaign. He took ownership of slot planning, test checklists, and community comms, and within a week produced clear instructions, refreshed the FAQ, and launched a feedback form. As a result, repeat questions in the channel dropped by roughly 40% and response times stabilized from hours to minutes. Internally, he made the process transparent: a prioritized kanban, brief weekly syncs, and a single update template with context, deadlines, and risks. We hit releases without overtime, and AMA prep finished a day ahead of plan. Communication is calm and precise: agreements are captured in threads/docs, and instead of long debates he brings 2–3 workable options and moves. Area to improve: sometimes overcommits, but after a short sync he reprioritizes and closes everything he owns. Overall, a reliable contributor you can trust with public announcements, moderation, and budget for micro-activities. Strongly recommend.
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