"Genuine dedication"

38k brings a unique perspective to the MadLads community, not just a fellow holder like us, but someone who works directly on the frontlines as Backpack Customer Support. His Twitter timeline reflects his professional dedication, with almost every tweet tied to his work at Backpack. What's fascinating is how naturally he balances being both a community member and a customer support representative. He understands this ecosystem from the inside out, both as a user and as part of the team building the Backpack experience for all of us.